Privacy Policy

We collect information you provide directly, including:

• Account information (name, email address, password)
• Payment request details and supporting documents
• Usage data, activity logs, and device information
• Organisation and team member details

We use the information we collect to:

• Provide and maintain the Service
• Process payment requests and manage workflows
• Send notifications about your account and requests
• Improve and personalise the Service
• Comply with legal obligations

We implement appropriate security measures to protect your data:

We may share data with:

• Service providers who assist in operating the Service
• Law enforcement when required by law
• Other users within your organisation as part of the Service

We retain your data for as long as your account is active or as needed to provide services. Audit logs may be retained according to your organisation's compliance requirements. Upon account deletion, your data will be removed within 30 days, except where retention is required by law.

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Object to certain types of processing

To exercise any of these rights, please contact us at support@ezeflow.co.za.

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. Session cookies are deleted when you close your browser.

Your organisation's data is logically separated from other organisations. Users can only access data within their authorised organisation. Cross-tenant access is strictly prevented at both the application and database levels.

We may update this policy periodically. We will notify you of any material changes via email or through the Service. The date at the top of this page indicates the last revision.

For privacy-related inquiries, please contact us at support@ezeflow.co.za or visit our Contact page.